Ending your Tenancy
Your Tenancy Agreement is a legally binding contract. If you wish to end your tenancy, you must give Ashton Pioneer Homes the required notice as detailed below.
- We require 4 weeks written notice, either by letter or by attending our office, where a Customer Services Officer will complete the necessary forms on your behalf. The 4 weeks will start from the Monday after your notice is received. If you are not sure of the exact date that you will be leaving you property you should still give notice and then contact Customer Services or your Housing Officer to extend your notice period
- Your Housing Officer will arrange a pre-termination inspection. If you have any outstanding arrears a repayment arrangement will be discussed at this point.
- You must return the keys by 12 noon on the Monday your tenancy ends, if not before. If your keys are returned late you will be charged an additional weeks rent.
- Ensure that your property is clean and that you take all your belongings with you, as any leftover items will be disposed of and the cost recharged to you.
- Please also remember that any damage caused during your tenancy, as well as additional cleaning required, is chargeable.
After serving notice
When you give us 4 week’s notice to terminate a tenancy, Customer Services will write to you with an appointment for your Housing Officer and Maintenance Inspector to visit your property. This appointment will take place within 10 working days to:
- Carry out a property inspection
- Advise you of any visible rechargeable repairs
- This is so that an inspection can be carried out at your property, during the inspection you will be asked where you are moving to and also your reasons for moving.
Handing in keys
You must hand in all the keys to the property to Customer Services at Margaret House. When you hand in your keys you will be asked to sign a form and your tenancy will then be ended. Tenancies always end on a Sunday. If you hand in your keys before 2.00pm on a Monday then your tenancy will be ended on the previous Sunday. If you hand in your keys after 2.00pm then your tenancy will not ended until the following Sunday unless special arrangements have been agreed with your Housing Officer.
If you are unable to hand in your keys personally someone can hand them in on your behalf but you must give them a letter with the keys confirming who is handing them in on your behalf.
You must make sure that there is no one else who has keys to the property and you must not leave any person or animal at the property when you go.
You should clear the house and garden of all of your belongings otherwise you might be recharged for the costs of clearing any items that are left behind.
Sometimes less than 4 week’s notice can be accepted, for example where a tenant has died and executors or next of kin are ending the tenancy. In these circumstances we would ask that the next of kin contact the Housing Officer as soon as possible so that each individual case can be discussed and arrangements can be made.
If a tenant is unwell, is in hospital or has moved into residential care they may be unable to give notice on the tenancy. Providing that there is confirmation from a solicitor, social worker or care home manager, a relative or another person can be appointed to end the tenancy. Please contact the Housing Officer for the property to discuss the situation if this applies.
Ending Your Tenancy – Reminder
- Notify your gas, electric & water companies
- Have your mail redirected
- Return your keys
Finally, if you have any old curtains you do not wish to take with you, we would be very grateful if you could leave them at the windows of your property.