Update on Services and CEO Statement (June 2020)

With the constantly changing position with the COVID-19 pandemic, at APH we think it is important that we keep you informed with what is happening with our services to you and services available in the local community. You can also find out more detailed information on our website.

Despite the partial relaxation of lockdown, the majority of APH staff are still working remotely at home but we do have colleagues who are classed as essential workers who have been providing tailored estate and neighbourhood services to you. They have of course been supplied with appropriate PPE.

During the whole period of lockdown……

Based on the regular announcements from the Government and in anticipation of further changes to restrictions, we have been working on an APH “Roadmap out of Lockdown”. This considers which additional services we can safely provide for you our residents.

Our over-riding principle being to safeguard you, APH colleagues and our contractors. We anticipate that this will be a gradual process and what was previously classed as normal service will still be some way off.
My previous letters to you have outlined the essential services we have been delivering during lockdown and although the APH office remains closed at this time, we are now able to share with you a series of updated service sheets for our housing, maintenance and customer services. Examples of additional services are…

These services will continue to be reviewed as more Government announcements, on the opening up of businesses and social distancing guidance (2M down to 1M), are anticipated during late June – early July).

It is still very important that you continue to pay your rent through Allpay, Direct Debit or Standing Order. Some people may be concerned about their financial situation over recent days and weeks. If you are in this situation, we will do all we can to help you and your family.

If you need support or advice about claiming benefits, or you think you will have difficulty making rent payments as a result of self-isolating, or changes to your employment, please call us on the above telephone number and we will arrange a telephone consultation or appointment with our Welfare Advice Officer.
You can continue to reach our Customer Service Team between the hours of 9.00am and 5.00pm, Monday to Friday (Wednesdays up to 3pm), on the following numbers:

Finally, if you become symptomatic or even if you believe you may have been exposed to someone with COVID-19 and you or a family member is having to go out to work, then you can now get tested locally for Covid19. The details of how to do this can be found on the Gov.uk website. If you need any help with this, then please contact our Customer Services Team.

If you have any concerns or questions about this situation and how we will be handling it going forward, please do not hesitate to contact us. We want to remain available for our tenants during this trying time, and we appreciate your efforts to keep the community safe.
Yours sincerely,
Tony Berry
Chief Executive – APH
Stay Home – Protect the NHS – Save Lives

Service Update – Customer Services

Service Update – Housing Services 

Service Update – Maintenance

Service Update – Neighbourhood Services