Update from Tony Berry, CEO
Due to the ongoing COVID-19 pandemic, at APH we think it is important that we keep you informed with what is happening with our services to you and services available in the local community. You can also find out more detailed information on our website.
The majority of APH staff are working remotely at home but we do have colleagues who are classed as essential workers who are providing a local service. They have been supplied with appropriate PPE:
- Our Neighbourhood Services Team are remaining onsite 24/7 providing a concierge service and an emergency cleaning service
- Our Estates Services Team and approved contractors are also providing an emergency repair service during the lockdown.
- Hadfield & Britain are still carrying Gas Safety checks and it is very important that you allow them access in accordance with social distancing guidelines so they can ensure your gas supply is safe
- We are still working with the Local Authority to provide emergency accommodation where it is safe and appropriate
I should make you aware that we are receiving getting a few complaints about cleanliness and rubbish being left around, so please bag rubbish correctly, double bag if you are ill. Also, please recycle everything you can using the bins provided across the estate. These are unprecedented times and we really appreciate your support to keep your living and our working environment clean.
We are also receiving complaints that some tenants are not adhering to the social distancing guidelines and the law regarding the Government Lockdown. We have been advised that Greater Manchester Police are now issuing fixed penalties. As a resident if you are worried about lockdown breaches you can contact the Police or you can report lockdown breaches via the GMP website.
I would like to take this opportunity to thank residents for your support and co-operation. We really appreciate the assistance of residents that have been helping to keep our blocks clean at this time. We will be reviewing our communal cleaning provision next week.
It is still very important that you continue to pay your rent through Allpay, Direct Debit or Standing Order. Some people may be concerned about their financial situation over the coming days and weeks. If you are in this situation, we will do all we can to help you and your family. If you need support or advice about claiming benefits, or you think you will have difficulty making rent payments as a result of self-isolating, or changes to your employment, please call us on the above telephone number and we will arrange a telephone consultation with our Welfare Advice Officer.
You can continue to reach our Customer Service Team between the hours of 9.00am and 5.00pm, Monday to Friday (Wednesdays up to 3pm), on the following three numbers:-
- 0161 343 8128
- 0161 308 5411
Older and Vulnerable Customers
We have contacted our older and vulnerable customers to check on their welfare and ensure they have family, neighbours or other support to help with shopping. We have now started to call every APH resident to check on their welfare.
We have been working closely with the West End Mutual Aid (WEMA) Volunteer Group who will be offering support including emotional support over the phone or support getting essential supplies and medication where possible. More details of the group can be found on our website and social media posts.
We are now in the process of planning our service delivery once the Government lockdown starts to be de-escalated. We anticipate that this will be a gradual process and what was previously classed as normal service will still be some way off. However, we are starting to look at all our services and we are working with our Housing Association colleagues across the region so that we can start to provide additional services responsibly whilst ensuring the safety of both colleagues and residents.
Finally, if you become symptomatic or even if you believe you may have been exposed to someone with COVID-19 and you or a family member is having to go out to work, then you can now get tested locally for Covid19. The details of how to do this can be found on the Gov.uk website. If you need any help with this, then please contact our Customer Services Team.
If you have any concerns or questions about this situation and how we will be handling it going forward, please do not hesitate to contact us. We want to remain available for our tenants during this trying time, and we appreciate your efforts to keep the community safe.
Stay Home – Protect the NHS – Save Lives