Making Rent Payments During COVID-19 Lockdown

We are mindful that some residents may not be able to get to a place to pay their rent whilst the current CV-19 measures are in place.

Please note that there are a number of other ways to pay your rent during this period:


Standing Order/Bank Transfer can both be done via online banking. All payments made in this manner will need to be referenced with your unique tenant number (Starting with APH).

Please contact Customer Services on 0161 343 8128 for help and guidance on how to set this up and to obtain your reference number and our bank details.


AllPay Online/Telephone Payments. We are unable to process payments manually over the phone. Instead you can call the automated payments line by ringing the main APH office number and pressing 1 to be directed to CallPay.

To make online payments visit

For AllPay payments, you will need your unique 19-digit number that can be found on your AllPay payment card. If you do not have this number, please contact Customer Services on 0161 343 8128.

For information and advice on methods of payment, please contact the Customer Services Team.