Paying Your Rent
This is probably the best and easiest way to pay with no queues and because it goes direct from your bank account it ensures your rent is always paid on time. There are two weekly and four monthly collection dates for you to choose from.
If you would like to pay by direct debit you can download an application form here. Simply complete and return to us at Customer Services Reception or alternatively you can call in to complete one at Reception.
Pay by standing order and choose a payment date to suit you, you will need to go into your bank or building society or log in to your personal online banking account to set this up. Contact a member of our Customer Service Team or your Housing Services Officer for further details.
Debit or credit card payments can be made at your convenience through the Allpay App, available for Apple and Android smartphones. Visit AllPay for more information.
To pay via the Allpay website you will need the 19 digit Rent Payment Card number (the number across the middle of your card). Visit online at AllPay.
First time users are required to enter and confirm a password for security and provide an email address of the cardholder to receive payment confirmation, so you must ensure you have a valid email address. The secure website accepts Mastercard, Visa, Delta, Switch (Maestro) and Solo logo bank cards. An online payment usually appears on your rent account the next working day.
Use your Rent Payment Card at any Post Office branch to make a payment by cash, cheque or using your debit card. This is a free service. Please ensure you keep hold of your receipt.
The Post Office maximum payment per transaction is £999 for cash, debit card or cheques (payable to Post Office Ltd). Click here to find your nearest Post Office.
Using your Rent Payment Card, payments can be made wherever you see the PayPoint sign at your local shop, newsagent or petrol station. Please ensure you keep hold of your receipt.
It is a free, convenient and private service; shop staff will not be able to see details of your rent account. PayPoint outlets maximum payment per transaction is £200 but if you need to pay more than this multiple transactions are allowed. Click here to find your nearest PayPoint outlet.
Telephone – APH Customer Services:
To pay via telephone you will need your Rent Payment Card 19 digit card number. Payments will be authorised while you wait, so you will know instantly that the payment has gone through.
Call Customer Services and ask for Rent Payments on: 0161 343 8128. Available each Monday to Friday (except Bank Holidays) between 9am and 4.30pm (3pm on a Wednesday) for payments by either debit or credit card (please note that a payment by CREDIT CARD will incur a 2.15% transaction charge)
Telephone – Automated Line:
To pay via our automated telephone line you will need your Rent Payment Card 19 digit card number. Call: 0844 557 8321 24 hours a day, 365 days a year, and follow the instructions.
Ashton Pioneer Cash Office:
Payment by cash or cheque can be made at our Cash Office located in Reception at Margaret House. The cash office is open Monday to Friday 9am to 4.30pm (3pm Wednesdays).
Credit Card Payments:
Please note that a payment by CREDIT CARD will incur a 2.15% transaction charge which will be deducted from the payment you make.
APH Staff Are Here To Help:
Paying your rent is one of the most important things you have to do as our tenant. You must pay your rent in full and on time. We do appreciate that problems arise sometimes which may make it difficult for you to maintain regular rent payments. We are here to help.
If you think you are going to have a problem paying your rent, please don’t ignore it.
Call us immediately on: 0161 343 8128 and ask to speak to your Housing Officer or email us and we will aim to reply as soon as possible.
If you are on a low income, we may be able to help you access Housing Benefit and/or other benefits that will help you fulfil your responsibility to pay your rent. Click here for more details.