Privacy Notice – GDPR

We take your privacy seriously 

This privacy notice tells you what to expect when APH collects your personal information. APH complies with the General Data Protection Regulation (GDPR) 2018 in relation to personal information that you give to us and ensures that it is not misused. The Regulation defines a set of rules and guidelines we must follow when handling your information and will ensure we follow principles.

How we use your personal information

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business or as required by law or other legal processes, and we never sell your personal information or pass it to marketing companies. Personal information collected by us may be transferred to companies where it is necessary to meet the purpose for which it was submitted. This may include the Local Authority or relevant Government Departments.

Sharing your information

APH will only disclose your personal information to third parties with your consent; however we may sometimes need to share information without your consent to comply with any legal obligation or to fulfil the purposes for which it was submitted.  APH will not transfer your personal information outside of the EU.

Your rights





How can I see the information you hold about me?

APH recognises its responsibility for protecting the privacy of your personal information. You have a legal right to see the personal information we hold about you; this is called a Subject Access Request and by law we have 1 month to respond to you.  We will seek to comply with your request however there may be some circumstances where it may not be possible to comply with your request fully, i.e., we may refuse or charge for requests that are manifestly unfounded or excessive.

How long does APH keep your information?

We have a Document Retention Policy in place which outlines how long we keep different types of information for. Please ask at our office to see our Document Retention and Disposal Policy. This policy will be regularly reviewed based around good practice guidance issued by the National Housing Federation.

Information we collect via our website 

We collect various types of information from visitors to our websites.  We do not pass on any personal information you have given us to any other site, the system will record information if volunteered to us by you, for example on the online forms. This will be treated as confidential. Our website contains links to other websites. This privacy notice applies only to our site. If you move to another site that collects information you should read their privacy statement.


Our website uses cookies for example to display Google Maps and track visitor’s activity via Google Analytics. All activity is anonymous. You can find out more about what this means and how to turn off cookies in your browser by visiting


You have the right to complain to the Information Commissioner’s (ICO) Office if you think there is a problem with the way in which APH are handling your information.  To contact the ICO, please call 0303 123 1113 or visit their website at

Contact us

If you have any questions about the administration of your personal information or you would like to see our Data Protection Policy please ask at the office. Call us on 0161 343 8128 or email us at: