Documents to Download


APH Download Leaflets

Use the links below to download our latest leaflets and documents.


Winter Pioneer News – December 2017

Click here to download and read your copy of the Winter 2017 Pioneer News today!

Pioneer News – Winter 2014

As you may be aware there are 2 non collection weeks over the Christmas period in which rent is not being debited on to your accounts.

The weeks are as follows:

Week beginning 22nd December 2014

Week beginning 29th December 2014

If you are in rent arrears we urge you to take advantage of this time to reduce your rent arrears.

Click the link below to read our full newsletter.

APH Winter 2014 News 

Pioneer News – Spring 2014

On the 1st of February 2014 APH celebrated our 15th Birthday. Much has changed during this time, properties have been demolished, major property and estate improvements carried out and a large number of new homes have been built. Click here to read more.

APH News Spring 2014

Pioneer News – Autumn 2013
Ashton Pioneer Homes would like to thank everyone for their kind support following the sudden passing of our friend and colleague Linda Fletcher. We have recieved many messages from across the local community and the social housing sector. We want to give the opportunity to her friends and the many members of the local community that knew Linda, to reflect their messages in a book of condolance at the APH office. we will assemble these messages of remembrance and present them to Linda’s family.
APH News Autumn 2013

Pioneer News – Spring 2013
Universal Credit is coming to Tameside this month! Universal Credit is a new simpler, single monthly payment for people of working age who are looking for work or who are on a low income. It’s being introduced in Tameside from the 29th April 2013. It’s a new single monthly payment for people in or out of work, which merges together some of the benefits and tax credits that you might be getting now. READ MORE INSIDE
APH News Spring 2013

Pioneer News – Winter 2012
Staff and Board at Ashton Pioneer Homes would like to wish all our customers a Merry Christmas and a Happy New Year. Inside this issue read about our new website to be launched in 2013, new ways to pay your rent from January including card payments, Paypoint outlets and online, also information on how to open a bank account, plus much more!
APH News Winter 2012

Pioneer News – Autumn 2012
Ashton Pioneer Homes play their part in Formby tribute. A commemorative plaque acknowledging the personal achievement of Ashton born music hall star George Formby senior along with his cultural heritage was unveiled on saturday the 2nd of June.
APH News Autumn 2012

Bedroom Tax – Don’t Get Caught Out!!
Have you got a spare bedroom? If so please read our article inside highlighting the governments proposal to introduce bedroom tax, it could affect YOU!
APH News March 2012

Thank You Warren
APH held it’s Annual General Meeting on the 20th of October 2011 and the meeting recorded a significant milestone for the Association with our Chairman, Councillor Warren Bray, deciding to stand down as Chair after over 14 years at the helm. That period has been one of massive change for APH estates, tenants and the Board. Staff and tenants would like to acknowledge the leadership Warren has given to our work and his personal commitment as Chair.
APH News Dec 2011

Getting to Know You!
Check out our latest edition of Pioneer News. What’s Inside? We took the opportunity to get to know more of our tenants on the last day of summer by holding a People’s Party, read all about here. Also we’re pleased to welcome Dee onto our Board as a new Tenant Director!
APH News Autumn 2011

Street Party Was A Massive Success!
Read the latest edition and if you attended the Street Party you might even appear in here. Thanks to everyone who turned out for the Street Party, it was great to see community coming together to celebrate. We have also merged our paper with St Peters Community News with aim of making our publication even better, but more importantly delivering stories and information to you about your local area and people. Read more…
APH News Summer 2011

Community Street Party 29th of April 2011
The sun was shining on Friday when the PG Tips Gardeners completed the plant display outside Ryecroft House. Greenscape gave a helping hand and I hope you all agree that it looks fantastic! Everyone worked really hard on the day and a good time was had by all! Local residents that were walking past stopped to have a chat and their comments were really positive. Residents thanked the Gardeners and Greenscape for a job well done and were so happy at the result! The Gardeners are now looking forward to planning their next project. If you would like to join the PG Tips contact Nicola Woods on 343 8128. Read our latest edition of Pioneer News now…
Pioneer News Spring 2011

You talk, we listen
On Saturday 2nd October local residents attended a drop in event at the Masonic Hall so that you could tell us about your expectations about the service we offer. Thank you to all the residents that attended and gave us their views about the standards you expect from the services we provide our customers. To find out more about the event read this edition of Pioneer News
Pioneer News Winter 2010

Grand Opening of New Playground
Tenants living on West Park will not have failed to notice work to the new playground. Pendlewood Ltd and APH have combined to give the playground a sensational revamp. Also in this edition our 2008 – 09 Performance Report. our Chair said, ‘Yet another excellent year in terms of staff performance and efficiency savings. I would like to thank the staff, Board and local residents for their contribution in making APH one of the top performing Housing Associations in the country.’
APH April 2010

Funday Sunday!
As it was our 10th birthday in May this year we held a funday on Sunday 17th May to celebrate. I’m sure you’ll agree that it was a fantastic event with abseiling, facepainting, brass bands and much, much more.
Pioneer News July 2009

APH gets funding for play equipment
Ashton Pioneer Homes have been successful in gaining funding of £48,000 to upgrade the play area over on West Park.
April 2009

And the winner is…………Pioneer Gardeners!
Yes it’s true our neighbourhood has won another regional award. This time it’s the Pioneer Gardeners that have won the Housing Excellence and TPAS Award for the Green Project of the Year, 2008.
Pioneer News Winter 2008

Policies (Corporate)

Business Plan for 2013/14
Merged Business Plan Board presentation 29 March 2012

NHF Conference
Health & Housing Workshop
Merged Business Plan Board presentation 30 March 2017

Policies (Customer)

Pioneer Way – Local Offer
The Pioneer Way is the framework we use to help us keep improving our services. However, it is more than just a framework; It also defines the culture and philosophy for the company and it has helped us to develop our local service offer to our customers.
PIONEER WAY final local offer march 2013

Customer Care Policy

Tenants Handbook

Welcome to Ashton Pioneer Homes
Ashton Pioneer Homes is a Local Housing Company as created by the Housing Act, 1996. It was specifically set up to accept the transfer of 900 homes that previously belonged to Tameside Council. It is entirely independent and free of any other Housing Associations.
APH Welcome

Moving On
Your Tenancy Agreement is a legally binding contract and if you wish to terminate the contract, you must give Ashton Pioneer Homes 4 weeks notice in writing. Your notice period MUST COMMENCE ON A MONDAY
Moving On

Repairs and Looking After Your Home
Ashton Pioneer Homes provides a quick, efficient and fair repair service. Repairs may be reported in person either in our offices or to a member of staff, via telephone, writing to us or by e-mail.
Repairs & Looking After Home

Giving Feedback & Making A Complaint
We welcome all complaints! We believe that all complaints, compliments and comments should be treated in a positive way as it assists the organisation in its aim of continuous improvement
Guide to giving feedback and making a complaint APH Complaint Leaflet

Customer Service Standards
This leaflet aims to set out Ashton Pioneer Homes Customer Service Standards and performance targets. It also highlights how we are able to measure these standards. This helps us to ensure that our customers receive the service standards we have committed to providing.
Customer Service Standards

Paying For Your Rent
When you become a tenant of Ashton Pioneer Homes you will sign a Tenancy Agreement which is a legal contract. This will explain your responsibilities as a tenant the main one of which is to pay your rent each week.
Paying for your rent

Your Rights and Responsibilities
When you become a tenant of Ashton Pioneer Homes you will sign a legal contract known as a Tenancy Agreement. This is a legal document which sets out the terms and conditions of your tenancy. It explains you rights and responsibilities as well as those of Ashton Pioneer Homes.
Rights & Responsibilities

Neighbourhood Services
Ashton Pioneer Homes aims to provide a nice neighbourhood and pleasant surroundings for all residents. We provide services to tenants that help them feel safe and secure in their own homes and community.
Neighbourhood Services

Resident Involvement
Ashton Pioneer Homes has an excellent track record of involving residents in the process of making important decisions. Resident involvement is at the heart of everything we do as an organisation. This has helped us to create sustainable communities. Working in partnership with our tenants will help to continue to create an enjoyable place to live now and in the future.
Resident Involvement

Useful Contacts
Useful Contacts
Useful Contacts