REPAIRS GUIDE

At Ashton Pioneer Homes we pride ourselves on our fast and efficient repairs service. If you report an item that needs attention we will arrange a time that is convenient with you to conduct the repair.

Repairs fall into one of the following four categories:

• Emergency Repairs
  Attended within 4 hours. May affect safety, security or health. Includes burst water pipes or leaks, gas leaks and failure of heating systems during winter.
• Urgent Repairs
  Attended within 48 hours. Includes most electrical problems, dangerous glazing and broken toilet pans.
• Routine Repairs
  Attended within 7 days. Includes repairs to doors, windows and kitchen units.
• General Repairs
  Attended within 28 days. Includes plastering and constructed items, such as gates, fence panels and replacement external doors.

For emergency repairs only outside office hours, please call 0161 343 5684.
For all other repairs please contact 0161 343 8128.

When you report a repair you can request a morning or afternoon appointment and when possible we will provide a specific time to suit you. In addition you can take advantage of our key master system - which allows you to grant us access to your home to inspect items in need of repair.