FREQUENTLY ASKED QUESTIONS REGARDING CAR PARKS
1) What happens if I phone a taxi?
Once arrived the taxi driver may call you from the pedestrian gate intercom. You can then meet the taxi outside the gates.
Or
When you’ve called the taxi, you can inform the concierge, supplying the name of the company and the time it is due. The taxi will then be admitted to the estate.
2) Can I be dropped off at the door with my shopping?
Yes you can, providing you contact the concierge to grant the car admission.
3) Company vehicles may change frequently, how will this work?
If the change is a permanent one, you will need to supply the new details to Customer Services on company letter-headed paper, confirming who the vehicle is registered to, and that you have the right to use it.
If you are only going to be driving a different vehicle for a few days, you will still need to inform Customer Services, who will notify all the relevant staff. The vehicle will then be granted access for the number of days specified.
4) What happens if I’m given a courtesy car, whilst mine is being repaired?
Again, simply inform Customer Services of the new vehicle details and the number of days you will be using it. You will then be able to use your parking space as usual.
5) Will carers be able to obtain a fob and a car space?
If you receive care allowance, and have one specific carer, you will be able to rent a parking space for their use (provided there is space available).
If you have numerous people who give you support, and they only need limited access, simply contact the concierge and advise them of the time and duration of your visitor. Provided there is space available, your carer will then be granted access. If there are no spaces, then unfortunately they will have to park outside the gates and gain access on foot via the pedestrian gates.
If your carer is just coming to pick you up, providing you let the concierge know, they will be allowed in through the vehicle gates, and if necessary given time to help you down to the vehicle.
6) If there are spaces available on other blocks, can a tenant from a different block obtain a space if their block is full?
Yes, they can. However, preference will always be given to those tenants who live in the specific block, and therefore the space may only be available for a limited period.
7) If the gates are inoperable, can they be manually opened and closed or operated from the concierge office?
Yes, the gates have a hand crank mechanism that our staff will be able to access. In the event of a fault, the gate will be manually opened until the repair has been carried out (normally be completed with 48hours).
Obviously it would not be feasible for a member of staff to open and close the vehicle gate manually every time someone wanted to enter or leave the car park. Please accept our apologies in advance for any inconvenience caused. Any faults will be reported immediately and fixed as a matter of urgency.
