RESIDENT CONSULTATION

Ashton Pioneer Homes is committed to actively seeking out the views of residents and other interested parties to ensure that their interests are reviewed in the organisation’s business strategy. We will consult with tenant representatives on a broad range of policies and important operational decisions such as programmed maintenance issues.

This will be obtained by

• A full status survey of all residents every 3 years.
• An annual tenant satisfaction survey.
• The creation of a formal and representative Residents’ Panel.
• Close liaison with tenant groups.
• The organisation of specific events such as road shows, to obtain residents’ views on major changes and development programmes.

Ashton Pioneer Homes will continue to develop both formal and informal opportunities for involvement, in keeping with residents’ wishes. We will ensure that close links are established (via Tenant Directors) with representative groups and the board.

We will always ensure that we are responsive to the views of residents. All feedback will be monitored and evaluated in a formal and structured way; involving both staff and the residents themselves. Issues will be prioritised and residents will have the opportunity to influence the decision making processes.

If you wish to become involved with the board or be a member of the Residents’ Panel then please contact the customer services manager at:

aph@ashtonpioneerhomes.co.uk or 0161 343 8128.