Tenants Handbook

APH produce a helpful and informative handbook for our tenants.  Here are the documents available to download that make up the Handbook:

handbook

Welcome to Ashton Pioneer Homes

Ashton Pioneer Homes is a Local Housing Company as created by the Housing Act, 1996. It was specifically set up to accept the transfer of 900 homes that previously belonged to Tameside Council. It is entirely independent and free of any other Housing Associations.

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Moving On

Your Tenancy Agreement is a legally binding contract and if you wish to terminate the contract, you must give Ashton Pioneer Homes 4 week’s notice in writing. Your notice period MUST COMMENCE ON A MONDAY

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Repairs and Looking After Your Home

Ashton Pioneer Homes provides a quick, efficient and fair repair service. Repairs may be reported in person either in our offices or to a member of staff, via telephone, writing to us or by e-mail.

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Customer Service Standards

This leaflet aims to set out Ashton Pioneer Homes Customer Service Standards and performance targets. It also highlights how we are able to measure these standards. This helps us to ensure that our customers receive the service standards we have committed to providing.

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Paying For Your Rent

When you become a tenant of Ashton Pioneer Homes you will sign a Tenancy Agreement which is a legal contract. This will explain your responsibilities as a tenant the main one of which is to pay your rent each week.

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Your Rights and Responsibilities

When you become a tenant of Ashton Pioneer Homes you will sign a legal contract known as a Tenancy Agreement. This is a legal document which sets out the terms and conditions of your tenancy. It explains you rights and responsibilities as well as those of Ashton Pioneer Homes.

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Neighbourhood Services

Ashton Pioneer Homes aims to provide a nice neighbourhood and pleasant surroundings for all residents. We provide services to tenants that help them feel safe and secure in their own homes and community.

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Resident Involvement

Ashton Pioneer Homes has an excellent track record of involving residents in the process of making important decisions. Resident involvement is at the heart of everything we do as an organisation. This has helped us to create sustainable communities. Working in partnership with our tenants will help to continue to create an enjoyable place to live now and in the future.

This document is currently under review and will be uploaded when complete.

Useful Contacts

Useful Contacts

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